Returns & Complains

  • Customers are given 7 days to check the ordered items. All complains after 7 days of receiving the item(s) will not be acknowledged.
  • Procedure for complains:
    • Customer must email the photo of the defects (individual and group photo), and quantity.
    • Upon emailing, the defects will be assessed if it is under the acceptable standard defects.
    • Once refund is approved, the customer must mark each item with the current date using a pen marker. A group photo of the marked items must be emailed to
    • Refund will be sent back to the customer's bank or PayPal account within 24-48 hours after confirmation of valid refund.
    • Return Policy: Due to the nature of our products, we do not accept any items that has been opened/used, consumed and if the factory seal has been broken.
  • “Replacements due to incorrect variations such as size, color or flavor  ordered by the customer will not be replaced.”