Returns & Complains
- Customers are given 7 days to check the ordered items. All complains after 7 days of receiving the item(s) will not be acknowledged.
- Procedure for complains:
- Customer must email the photo of the defects (individual and group photo), and quantity.
- Upon emailing, the defects will be assessed if it is under the acceptable standard defects.
- Once refund is approved, the customer must mark each item with the current date using a pen marker. A group photo of the marked items must be emailed to firstname.lastname@example.org
- Refund will be sent back to the customer's bank or PayPal account within 24-48 hours after confirmation of valid refund.
- Return Policy: Due to the nature of our products, we do not accept any items that has been opened/used, consumed and if the factory seal has been broken.
“Replacements due to incorrect variations such as size, color or flavor ordered by the customer will not be replaced.”