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Returns & Complains

  • Customers are given 7 days to check the ordered items. All complains after 7 days of receiving the item(s) will not be acknowledged.
  • Procedure for complains:
    • Customer must email the photo of the defects (individual and group photo), and quantity.
    • Upon emailing, the defects will be assessed if it is under the acceptable standard defects.
    • Once refund is approved, the customer must mark each item with the current date using a pen marker. A group photo of the marked items must be emailed to info.chuchaysupermarket@gmail.com
    • Refund will be sent back to the customer's bank or PayPal account within 24-48 hours after confirmation of valid refund.
  • “Replacements due to incorrect variations such as size, color or flavor  ordered by the customer will not be replaced.”