Frozen

All frozen goods are packed and shipped inside a cool packaging material and come with multiple non-toxic food-grade frozen gel ice packs. We will try to ship all perishable items as fresh as possible. We are not responsible for any courier issues that are beyond our control. All frozen items are shipped PRIORITY MAIL AND INSURED FOR THE AMOUNT OF THE PRODUCT. If for any reason, there is a delay, please open a CLAIM THROUGH the COURIER'S Website for refund. We want to assure you that your order has been dispatched, and all packages were sent out promptly. However, due to the increased volume of shipments and the busy holiday season, the tracking information on the USPS website may not have been updated as quickly as usual. To provide you with the most up-to-date information, we recommend checking the tracking details again in the next 24-48 hours. If you still encounter any issues or have concerns about your order, please don't hesitate to reach out. For any issues or to return FROZEN ITEMS, we asked that you refreeze the products before shipping it back to our Warehouse for inspection. Please ensure that everything have ice packs and inside thermal packaging. Refund will be processed after all items has been inspected. We currently don't ship to the following States ( Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, and Wyoming.Colorado)